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Guideline Enforcement

Account Termination

My Smile TV Accounts may be terminated due to:

  • repeated violation of the Subscriber Guidelines or Terms of Use
  • repeated claims of copyright infringement
  • a single case of severe abuse (such as inflammatory, prejudice or predatory behavior or spam)

A subscriber whose account is terminated is prohibited from accessing, possessing or creating any other My Smile TV account, indefinitely.

If your account was terminated due to claims of copyright infringement and you believe the copyright claims against your account are improper or invalid, you may file a DMCA counter-notification at This process is still available for terminated users - access to your account is not necessary.

Please note that there may be adverse legal consequences to filing a false counter-notification.

If your account has been terminated and you are unsure why, you can request more information via

Removal of Content

When Content violates our Subscriber Guidelines, we remove them. Some videos don't violate our policies, but may not be appropriate for all audiences and these too will be removed to avoid termination of a subscriber account.

In deciding whether to remove content we consider issues such as violence, disturbing imagery, nudity, sexually suggestive content, portrayal of dangerous or illegal activities and unnecessary display of surgical graphics that would not be considered appropriate for the professional’s waiting audience.

Notable Exceptions
There are exceptions for some educational, artistic, documentary and scientific content (e.g. oral education, documenting human rights issues, etc.), but only if this is the sole purpose of the video and it is not gratuitously graphic. For example, an educational video documenting oral reconstruction would be appropriate and to the contrary, posting clips out-of-context of the video that is being displayed to the general consumer might not be. Content that qualifies as educational, artistic, documentary or scientific are not removed.

Content considered 'sexually suggestive'?
Content featuring sexually explicit visual or audio such as real sex acts are prohibited. Other content like nudity and dramatized or implied sexual conduct and considered sexually suggestive depending on whether or not it is intended or designed to arouse viewers. Nudity includes exposed or partially covered genitalia, buttocks, or breasts, as well as sheer clothing. Videos featuring individuals in minimal or revealing clothing may also be prohibited if they're intended to elicit a sexual response.

Additional considerations include a combination of:

  • Whether or not private body parts (covered or uncovered) are the focus* of the video.
  • Whether the video setting is sexually suggestive (e.g. a location generally associated with sexual activity, such as a mattress, blanket or suggestive room setting);
  • Whether the subject is depicted in a pose that is intended to sexually arouse the viewer;
  • Whether the subject's actions in the video suggest a willingness to engage in sexual activity (e.g. kissing, provocative dancing, fondling); and
  • If a subject is minimally clothed, whether the clothing would be acceptable in appropriate public contexts (e.g. swimwear vs. underwear).

* Focus is determined by factors including the length of time an image appears in the video (brief vs. prolonged exposure) especially relative to the overall length of the video, the camera angle and focus, the relative clarity of the images in the video, the lighting, and the video thumbnail (content that appears in a thumbnail is also considered to be its focus).

Videos considered precarious to minors.
While it might not seem fair to say you can't show something because of what viewers theoretically might do in response, we prohibit content that's intended to incite violence, encourage dangerous or illegal activities, or show activities that have an inherent risk of serious physical harm or death. Depending on the severity of such content we may remove it from the site. The decision to remove it from the site is influenced by the style of the video in question - are the portrayal documentary in character, or designed to instigate others to emulate them?

Videos involving children (anyone under the age of 13) are particularly sensitive. Videos containing children should never be violent. Children should not be shown participating in dangerous or illegal activities. Videos that contain this content will be removed from the site.

When are videos considered disturbing?
It's important to make sure that you provide an appropriate amount of information for any content you post that contains violence. Sometimes content can be too bloody making it disturbing for viewing and these videos will be removed from the site should it become known that such videos are being displayed to the consumer. In other cases, the content just may not be suitable for all audiences in a professional setting. Similar to entertainment ratings, our age verification helps viewers avoid watching content that they may not feel is acceptable for themselves or for their children.

IP-Restricted Content

  • Some My Smile TV content partners choose to make their videos available only to certain countries. For instance, they may only have the licensing rights for a particular region.
  • On occasion, My Smile TV may block specific content in order to comply with local laws in countries where My Smile TV is launching. For instance, certain imagery is unlawful in parts of the United Kingdom